The tool is also available 24/7. It can therefore be used at any time, around the clock, making it a valuable addition to our customer service.
A win-win tool
Above all, we want to offer our (potential) customers real added value with the tool. Our aim was to be able to provide quick answers to important questions without first having to establish direct contact with the customer service team. Our main aim was to be able to answer simple questions quickly and thus quickly eliminate uncertainties for (potential) customers.
Thanks to Kaomi, we are significantly improving our customer service and customer experience.
The result is a win-win situation: our service and support team is relieved and can focus on our core business and specific enquiries.
There is also a non-public area of the AI assistant that is reserved for our employees. Our partners can also ask questions in this area and receive detailed answers, e.g. on sales processes and the like, in order to optimise the sales and decision-making process for (potential) customers.
Kaomi will be available exclusively to Jellypipe partners from December and to all customers in the corresponding partner store in January. We are constantly working on the further development of Kaomi and aim to be able to provide our prospective customers with offers directly from search queries in the future.
We plan to integrate our online calculator with the AI assistant in the first quarter of 2024. If you then have a question about a 3D printing material, for example, you can enter a quantity in the chat and immediately receive a customised quote. The aim is for (potential) customers to be able to place an order directly in the tool. In this way, we offer you a next-level customer experience.
We look forward to your feedback on Kaomi and hope that it fulfils your requests.
As soon as Kaomi is available, we will let you know via our social media channels. Would you like a demo in advance? Then get in touch with us!